Web Access Research Portal

Researcher: Yawised, K (Mr Kritcha Yawised)

Fields of Research

Business Information Systems
Expert Systems
Innovation and Technology Management
Business Information Management (incl. Records, Knowledge and Information Management, and Intelligence)
Networking and Communications

Research Objectives

Technological and Organisational Innovation
Expanding Knowledge in the Information and Computing Sciences
Internet Broadcasting

Career Best Publications

Social CRM: A review of academic and practitioner literatures and research agendas; Malaysian Conference on Information Systems (MCIS 2013)

Research Publications

A framework for the adoption of social customer relationship management (scrm) by private sector; Asian Journal of Science and Technology
An exploration of the factors influencing social CRM adoption: Evidence from Australian firms; Academy of Taiwan Business Management Review
Exploring social customer relationship management in Australian small and medium enterprises; International Journal of Globalisation and Small Business
How to Use Web 2.0 tools for employee-driven innovation; Strategic HR Review
Social CRM: A review of academic and practitioner literatures and research agendas; Malaysian Conference on Information Systems (MCIS 2013)
The role and nature of scrm in Australian private sector: an exploratory study; 2nd International Conference on Advanced Research

Research Projects

Research Candidate Supervision