Walker, RH and Craig-Lees, M, “Integrating Technology and Customer Service: Reconciling Operational and Customer Decision-Making”, Proceedings of the 5th international conference of the decision sciences institute., 4 - 7 July 1999, Athens, pp. 1494-1496. ISBN 0-9667118-1-5 (1999) [Non Refereed Conference Paper] |
Data Type | Value |
Type of Research | Strategic Basic Research |
Research Division | Commerce, Management, Tourism and Services |
Research Group | Business systems in context |
Research Field | Business systems in context not elsewhere classified |
Research Objective Division | Economic Framework |
Research Objective Group | Management and productivity |
Research Objective Field | Management |
Visit Item on eCite | http://ecite.utas.edu.au/17415 |