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Nintin, M and Nguyen, H-O and Cahoon, SC, “Service quality gap between the expectations of shippers and carriers in Asian dry bulk shipping”, Proceedings of the International Forum on Shipping, Ports and Airports (IFSPA) 2010, 15-18 October 2010, Chengdu, Sichuan, China, pp. 242-264. ISBN 978 962 367 716 5 (2010) [Refereed Conference Paper]
Data TypeValue
Type of ResearchApplied Research
Research DivisionCommerce, Management, Tourism and Services
Research GroupStrategy, management and organisational behaviour
Research FieldQuality management
Research Objective DivisionExpanding Knowledge
Research Objective GroupExpanding knowledge
Research Objective FieldExpanding knowledge in commerce, management, tourism and services
Visit Item on eCitehttp://ecite.utas.edu.au/68416