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O'Cass, A and Carlson, J, “An empirical assessment of consumers' evaluations of web site service quality: conceptualizing and testing a formative model”, Journal of Services Marketing, 26 (6) pp. 419-434. ISSN 0887-6045 (2012) [Refereed Article]
Data TypeValue
Type of ResearchStrategic Basic Research
Research DivisionCommerce, Management, Tourism and Services
Research GroupTourism
Research FieldTourist behaviour and visitor experience
Research Objective DivisionEconomic Framework
Research Objective GroupManagement and productivity
Research Objective FieldMarketing
Visit Item on eCitehttp://ecite.utas.edu.au/81577
Digital Object Identifierdoi:10.1108/08876041211257909
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Number of Times Cited50
Number of Downloads1